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Privacy Policy

Welcome to Proxprint.com. The Proxprint.com website is operated by Promotion Xpress DBA Akido Printing, Inc. (referred to throughout this website as "Proxprint"). Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. In addition, when you use any current or further Proxprint service or visit or purchase from any business affiliated with Proxprint, whether or not included in the Proxprint website, you also will be subject to the guidelines and conditions applicable to such services or business.


PAYMENT & REFUND POLICY
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a user submits an order on this site, the user agrees that all charges, including printing, mailing services, taxes, and shipping fees, will automatically be charged to the credit card or paid by user with an approved payment method. FULL PAYMENT must be received to begin process. No work will proceed until payment is received.

Once your order has been verified, the order is final unless no production has been process there will be a $25 service fee for any cancellation. Cancellation must be submitted in writing by email at customerservice@proxprint.com or fax 510-357-2088.


SITE PRICING
We reserve the right to change prices on the site at anytime. While we make our best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product.


SALES TAX
Proxprint is required by law to collect all applicable sales taxes on purchases shipped to California. For orders shipped to California or picked up in California, tax is calculated based on the printing product subtotal.

If you are exempt from sales tax, please fax a copy of your tax-exempt certificate to 510-357-2088. After receiving your certificate, we will send you a confirmation email.


ARTWORK FILES
Our prepress department checks most artwork files before printing, but user is still 100% responsible for the accuracy of you uploaded print-ready artwork files. We make proofing simple and flexible so user can preview designs after uploading. To insure accurate production of your order, please proofread all layouts carefully. All artworks must be approved by user before production begins. User is also 100% responsible for complying with current mailing restrictions for backside layouts. Check with your local post office.

Proxprint.com will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image user submitted. We accept no responsibility color variation between submitted images and the actual artwork or product they represent. We have the final judgment as to what accuracy range is possible to match the color proof.


COPYRIGHT
All content included on this site, such as graphics, logos, text button icons, images, audio clips, digital downloads, data compilations and software is property of Proxprint.com. Any transmission, reproduction or republication of all or part of any document found on this site is prohibited, unless Proxprint.com or the copyright owner of the material has granted its prior written consent to reproduce, retransmit or republish the material. All other rights reserved.

Customer certifies that you own the right to use the image(s) being reproduced on your postcard or any other printed materials. Customer will be 100% responsible and hold harmless the printer, Proxprint.com from any and all loss, cost expense and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.


TURNAROUND & DUE DATE
If you place your order after 3pm Pacific Standard Time, on weekends or holiday, your turnaround time will not begin until the next business day. The estimated due date is based on the turnaround day that you selected and the time we receive the full payment. If there is any problem on your artwork(s), we will contact you in 48 hours. The due date will be postponed based on the date that we received your updated artwork(s). If you requested proof, we will send a proof to you in 12 hours. The due date will be determined by the date that we received approval notice and the turnaround day you selected.


24 HOUR RUSH
Monday through Thursday, your order must be placed and approved by 3pm Pacific Standard Time to qualify for 24 hour service. For Fridays, Order must be placed and approved by 10am Pacific Standard Time to qualify for 24 hour service. Orders placed on weekends or holidays will be processed on the following business day.


SHIPPING FEES
We provide customers six shipping methods to select. For San Leandro Pick Up, customers can come to pick up orders on the due date during our window time 4:30pm to 5:30pm. For San Francisco Pick Up customers can pick up orders Monday through Friday after 8:00pm. WE ONLY DELIVERY ORDERS TO SAN FRANCISCO WEDNESDAYS, THURSDAYS, AND FRIDAYS. For both pick up service, there is no fee involved. We also provide customers UPS shipping services. The shipping fee and delivery time is based on the shipping destination and the services customer selected. UPS Ground is the cheapest and slowest one, while the UPS Next Day Early AM is the most expensive one but of course it is the fastest one as well. For all Cargo and Greyhound shipping services, customers need to pay $20.00 Drop Off Service Fee at the time when submitting orders. This is only a drop off fee. Freight and insurance fees will be applied and due at pick up. Package must be picked up within 48 hours after it is ready to pick up. Otherwise, COD fees will be charge to your credit card.


SHIPPING DELAYS
Customer agrees that it will not hold Proxprint.com accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Proxprint.com be liable for any consequential or special damages arising from any delay in delivery. Orders paid by Credit Card will only be shipped directly to credit card holder's address.


RETURNS
Due to the nature of the product, no returns can be made. Any claims for defects, damage, or shortages must be made in writing within 2 business days after receipt of the merchandise. Failure to do so constitutes an irrevocable acceptance of the order. If job do contains manufacturing error and/or defects, we would rerun at no charge. We maintain the right to judge what a manufacturing error or defect is.


CHANGES
Proxprint.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.


If you have any additional questions or concerns about these Terms and Conditions, please feel free to contact us any time.
Customer Service Department
2096 Merced Street
San Leandro, CA 94577
888-310-7769

Last updated January 22, 2008.